This Policy is established by INFOBEL SA, whose registered office is located at 1180 Uccle, Chaussée De Saint-Job 506, and registered with the Banque Carrefour des Entreprises under no. BE 0453.604.761, email form: dpo.infobel.com (hereinafter "the Company", "we", "our").
We are particularly attentive to the protection of your personal data, which we process in accordance with the legal provisions in force, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (hereinafter "GDPR") and the Belgian law of 30 July 2018 on the protection of individuals with regard to the processing of personal data.
This statement describes the measures taken for the management of your personal data and your rights as a data subject.
It may be modified at any time in order, in particular, to comply with any regulatory, jurisprudential or technological developments, without notice. We invite you to consult it regularly (last updated March 15, 2023).
Finally, for our website we refer you to the cookie policy by clicking this link: Terms and Conditions
Personal data: any information relating to an identified or identifiable natural person (hereinafter referred to as "data").
Company: any natural person who carries out a professional activity in a self-employed capacity, any legal person or any other organisation without legal personality.
Private individual: natural person, who is distinct from the legal entity, and who does not act within the framework of his professional activity.
End user: any person to whom the directory and information services available are addressed and who uses them on the site www.infobelpro.com and any other domain name belonging to INFOBEL SA in accordance with the general conditions of use.
We collect and process your personal data for various purposes based on one of the legal bases determined by the GDPR.
Information concerning the different types of processing, their purpose and legal basis can be accessed by clicking this link : Lawful purpose
We only collect data that is relevant and limited to what is strictly necessary for the purposes for which it is processed. We do not collect and process any sensitive data.
Depending on the purpose, data collection is carried out differently.
We do not/no longer process the data of persons who have requested a secret telephone number or those who have requested the deletion of their data.
Information on the terms and conditions of data collection and processing can be accessed by clicking this link : Data collection
In addition to the marketing of the data to our customers and partners, the data is accessible to members of our team, or acting as collaborators, if necessary, to our lawyers or any technical advisers, or to banking institutions, to the extent strictly necessary.
We are also likely to pass on your data:
We may also have to allow our service providers, qualified as "subcontractors" in the sense of the legislation, access to certain data to the extent strictly necessary to carry out our activities. Information on the categories of service providers to which your data may be transferred can be accessed by clicking this link : Service provider
In all circumstances, we ensure the protection of your data by agreements that guarantee confidentiality.
For reasons relating to security and the protection of our business secrets, the identity of our subcontractors, clients and partners is only communicated to persons who can prove their identity upon first request, and this as soon as possible. To this end, you can send us your request using the form: dpo.infobel.com
Some of the customers and partners to whom we transmit data are established outside the European Union. For reasons relating to security and the protection of our business secrets, the identity of these customers is only communicated to persons who can prove their identity upon first request, and this as soon as possible. To this end, you can send us your request using the form: dpo.infobel.com
In any case, we will only transfer data to a country outside the European Union if, and only if:
However, we draw your attention to the fact that, as part of our directory activities, the data published on the www.infobelpro.com site and any other domain name belonging to INFOBELSA may be consulted b y end users throughout the world.
The storage period varies according to the purposes of the processing of your data and according to possible legal obligations of storage. Information on the length of time data is stored according to the type of processing can be accessed by clicking this link : Duration
You have the following rights:
You may exercise your rights or ask any question relating to the exercise of your rights by completing the form accessible on the page dpo.infobel.com or by sending us a letter to the following postal address:
DPO – INFOBEL S.A.
Chaussée de St Job, 506
1180 BRUSSELS (Belgium)
Any sending of ordinary mail or request through the web form must be accompanied by a copy of a proof of identity and, in the case of requests from legal entities, proof of the power of representation of the person expressing the same.
We will ensure to follow up on your request as soon as possible, and no later than one month after we receive it.
Depending on the difficulty of your request or the number of requests we receive from others, this period may be extended by two months. In this case, we will notify you of this extension within one month of receiving your request.
We cannot be held responsible for the removal of data displayed on other websites or computer media to which we do not provide data. It is up to you to contact the owner of the sites concerned directly.
In addition, we cannot be required to respond to emails or mail sent to addresses other than those listed in this Privacy Policy.
This Policy is governed by Belgian law to the exclusion of all other rights.
Any dispute relating to the interpretation or implementation of this Policy shall fall within the exclusive jurisdiction of the courts of the judicial district of Brussels.
| Processing | Purpose of use | Legal basis of the processing |
|---|---|---|
| Management of the directory service for individuals and companies | We process your data in order to provide the end user with directory and information services. When based on your consent, you may object to this processing by contacting us. During the years 1992 through 2015, we marketed directories on CD-ROM AND DVD-ROM as part of the management of the directory service for individuals and businesses. We retain unsold copies for archiving purposes in the public interest, for scientific or historical research, or for statistical purposes. For these purposes, we make them available for consultation or transmit them to third parties, i.e: 1. at the request of a legal, judicial or administrative authority 2. at the request of a notary’s office 3. within the framework of research of unclaimed properties 4. within the framework of family historical research 5. within the framework of historical statistical analysis 6. in the context of technological or scientific analysis of a historical nature 7. in the context of preserving the copyright and intellectual property rights of Kapitol S.A. related to the computer code and artistic creations contained in the published software. |
In the context of directories of individuals, we process data from directories and obtained from your operators on the basis of your consent, in accordance with Article 6.1.a) of the GDPR. Your consent regarding this processing was given directly to your operators*. In the context of business directories, this processing is necessary to meet our legitimate interests and the legitimate interests of end users, in accordance with Article 6.1.f) of the GDPR, once we have weighed this interest against your interests or fundamental rights and freedoms by considering your reasonable expectations The processing of data for archiving purpose in the public interest, for scientific or historical research purposes, or for statistical purpose is compatible with the initial purpose under Article 5.1.b) of the GDPR. * Providers of number-based interpersonal communications services are under the obligations to make available their subscribers’ data to official directory service providers, KAPITOL being one of them, as stated by European directives 2002/58/EC of 12 July 2002 and (EU) 2018/1972 of 11 December 2018, as well as Article 45, §2 of the Belgian Law of 13 June 2005 regarding electronic telecommunications. |
| Management of contractual and pre-contractual relations | We process your data in order to execute the contract(s) we have concluded with you and to provide you with information about our services and benefits We may also use your data to offer and promote our services and/or send you informational messages about services similar to those we already provide for you You may object to this processing by contacting us |
In accordance with Article 6.1.b) of the GDPR, this processing is necessary for pre-contractual measures and the performance of our contractual obligations to you With regard to the promotion of our services, the processing is in our legitimate interest, once we have weighed this interest against your interests or fundamental rights and freedoms by considering your reasonable expectations, in accordance with Article 6.1.f) of the GDPR |
| Management of our communication | We process your data in order to respond to the requests and/or questions that you send us, in particular via the contact form on the Infobel.com website or via internal requests. E.g.: questions about our services, requests for access to personal data, sending CVs, etc | This processing is necessary for the performance of our legal obligations in accordance with Articles 6.1.b) and 6.1.c) of the GDPR |
| Management of our litigation | We may use your data to defend our interests (or those of third parties) in legal proceedings in the context of our existing or potential future relationship | This processing is in our legitimate interest, in accordance with Article 6.1.f) of the GDPR If sensitive data is used, we are authorised to do so in accordance with Article 9 §2 of the GDPR However, you may not object to this processing by contacting us |
| Supplier relationship management | We process your data in order to fulfil our contractual obligations to you or your company | This processing is necessary for the performance of our contractual obligations in accordance with Article 6.1.b) of the GDPR |
| Management of data transmission to our partners | We process and pass on your data to our partners who specialise in contact management You may object to this processing by contacting us |
We process your data, in accordance with the provisions of Article 6.1.f), on the basis of our legitimate interest, once we have weighed this interest against your interests or fundamental rights and freedoms by considering your reasonable expectations |
| Managing the resale of databases to our clients for direct marketing purposes | We process the data for the purpose of carrying out our business activity of marketing or direct marketing. This data can be enriched with statistics You may object to this processing by contacting us |
Depending on the source and nature of the data, the legal basis is different We process data from directories and obtained from your operators on the basis of your consent, in accordance with Article 6.1.a) of the GDPR In other cases, we process your data, in accordance with the provisions of Article 6.1.f), on the basis of our legitimate interest, once we have weighed this interest against your interests or fundamental rights and freedoms by considering your reasonable expectations |
| Processing | Type of data collected and processed | Terms and conditions of collection |
|---|---|---|
| Management of the directory service for individuals and companies | For individuals: Personal identification data (surname, first name, address, telephone number, email address) For companies: Identification data (surname, first name/company name, address, telephone number, fax, VAT number), electronic contact details (email address), geolocation, financial information and identity of the manager(s)/administrator(s) |
For individuals: The data is transmitted by telephone operators * For companies: The data is transmitted by telephone operators*, by our suppliers, collected from public sources or collected directly from you The financial information comes from Dun & Bradstreet Belgium * Telephone operators are obliged to communicate the data of their subscribers to companies publishing official directories, of which KAPITOL is a part, as provided for by European Directives 2002/58/EC of 12 July 2002 and (EU) 2018/1972 of 11 December 2018, and by Article 45, §2 of the Belgian Law of 13 June 2005 on electronic communications |
| Management of contractual and pre-contractual relations | Personal identification data (surname, first name, address, telephone number, company name, etc.) Electronic identification data (email address) |
Directly from you Collected from public sources By a third party who recommends you to us |
| Management of our communication | Personal identification data (surname, first name, address, telephone number, etc.) Electronic identification data (email address) In the specific case of sending a CV: personal characteristics (age, gender, date of birth, your country, language) and professional characteristics (profession, degree, career, etc.), photography |
Directly from you |
| Management of our litigation | Personal identification data (surname, first name, company name, address, telephone number, national register number, company number, etc.) and electronic data (email address) Financial data (account number, etc.) All data necessary to defend our interests in court |
The data is transmitted by telephone operators, by our suppliers, collected from public sources or collected directly from you The accessible financial information comes from Dun & Bradstreet Belgium |
| Supplier relationship management | Personal identification data (surname, first name, address, telephone number, order number, etc.) Electronic identification data (email address) Financial data (account number, etc.) |
Directly from you |
| Management of data transmission to our partners | Personal identification data (surname, first name, address, telephone number) Electronic identification data (email address) General non-nominative statistical data |
The data is transmitted by telephone operators, by our suppliers, collected from public sources or collected directly from you |
| Managing the resale of databases to our clients for direct marketing purposes | Identification data (surname, first name/company name, address, telephone number, fax, VAT number), electronic contact details (email address), geolocation, financial information and identity of the manager(s)/administrator(s) General non-nominative statistical data |
The data is transmitted by telephone operators, by our suppliers, collected from public sources or collected directly from you |
| Category of service providers | Provider name | Location |
|---|---|---|
| Providers of email sending solutions | At first request | In Europe |
| Providers of mailing solutions | At first request | In Europe |
| Providers of IT solutions and maintenance of infrastructure and systems | At first request | In Europe |
| Social networks | At first request | In Europe |
| Hosting / Cloud service providers | At first request | In Europe |
| Lawyers and legal service providers | At first request | In Europe |
| Accountants and financial service providers | At first request | In Europe |
| Communication tools, telephone service provider | At first request | In Europe |
| Banks | At first request | In Europe |
| Processing | Duration |
|---|---|
| Management of the directory service for individuals and companies | The data processed within the framework of our directory service is updated by your operators and used under the conditions and within the time limits set out in the contract binding us to them. During this period, it is used, as long as you do not object to it with your operator, or our services in order to carry out our directory mission. After its update, correction or deletion from the directory, it is however archived for 2 years for evidentiary purposes, to defend our interests in the framework of a possible litigation. Regarding directories on CD-ROM / DVD-ROM kept for archiving purpose, any unsold items will be kept until the liquidation of Kapitol S.A. |
| Management of contractual and pre-contractual relations | The data retention period is a maximum of 3 years from our last interaction or the end of the business relationship, except in the event of a dispute |
| Management of our communication | The shelf life is 3 years from our last interaction |
| Management of our litigation | The data is deleted as soon as the agreement between the parties or the court decision has been fully executed |
| Management of our suppliers | The data retention period is a maximum of 3 years from our last interaction or the end of the business relationship, except in the event of a dispute |
| Management of data transmission to our partners | The data is kept for 2 years after it has been updated, corrected or deleted from the database sold by KAPITOL to its partners. In any case, the data may not be kept for more than 20 years from the date on which consent was obtained for this type of processing (unless otherwise contractually specified) |
| Managing the resale of databases to our clients for direct marketing purposes | The data is kept for 2 years after it has been updated, corrected or deleted from the database sold by KAPITOL to its customers. In any case, the data may not be kept for more than 20 years from the date on which consent was obtained for this type of processing (unless otherwise contractually specified) |
