Terms and Conditions

1. Offers and orders

These standard terms and conditions govern all sales of products and services by INFOBEL S.A. By placing an order or accepting a quotation, the customer is deemed to have accepted these terms and conditions in full. Any derogation from these terms must be agreed upon in writing. INFOBEL's offers are valid for a period of 30 days unless otherwise stated.

2. Conclusion of the contract

The contract between INFOBEL S.A. and the customer is deemed to be concluded in Brussels, Belgium, at the registered office of INFOBEL S.A.

3. Prices

All prices are expressed in Euros and exclude VAT and any other applicable taxes, unless otherwise stated. INFOBEL S.A. reserves the right to amend its prices at any time. The applicable prices are those in force at the time the order is confirmed.

4. Delivery, supply, acceptance and receipt

Unless otherwise agreed, delivery is deemed to take place at the warehouses of INFOBEL S.A. From the moment of delivery, all risks associated with the products are transferred to the customer.

5. Lead times

Lead times are stated for information purposes only and are not binding. Delays in delivery do not give rise to any right to cancellation of the order, nor to any penalty or compensation of any kind.

6. Complaints

Any complaint must be made in writing within 8 (eight) days of delivery of the product or provision of the service. After this period, the delivery or service is deemed to have been accepted without reservation.

7. Payment terms

All invoices are payable at the registered office of INFOBEL S.A. unless otherwise agreed. In the event of late payment, the following shall apply without prior notice:

• Late payment interest of 12% per annum on the outstanding amount.
• A fixed compensation of 15% of the outstanding amount, with a minimum of €100, to cover administrative and recovery costs.

For subscriptions, contracts are automatically renewed at the end of each period unless terminated by either party with reasonable notice.

8. Reservation of title

INFOBEL S.A. retains full ownership of all products and data delivered until full payment of the price, including any interest, costs, and penalties. Until full payment has been received, the customer may not resell, pledge, or otherwise dispose of the products or data.

9. Jurisdiction and applicable law

These terms and conditions are governed by Belgian law. Any dispute arising from or in connection with these terms shall be submitted to the exclusive jurisdiction of the courts of Brussels, Belgium.

10. Cancellation

Orders may only be cancelled with the prior written consent of INFOBEL S.A. In the event that INFOBEL S.A. agrees to a cancellation, the customer shall be liable for compensation equal to 50% of the total order value.

11. Commercial and other intellectual property

All software, databases, and other intellectual property provided by INFOBEL S.A. are made available under a non-exclusive, non-transferable license only. The customer may not copy, reproduce, modify, reverse-engineer, or create derivative works from any software or data provided by INFOBEL S.A. without prior written consent.

12. Personal data

By entering into a commercial relationship with INFOBEL S.A., the customer authorises the use of invoicing and contact data for the purpose of contract management, customer administration, and direct marketing by INFOBEL S.A. The customer's rights under the General Data Protection Regulation (GDPR) are set out in our Privacy Policy.

13. Liability

The liability of INFOBEL S.A. is strictly limited to the repair or replacement of defective products or the re-performance of defective services. Under no circumstances shall INFOBEL S.A. be held liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profit, loss of data, loss of business opportunity, or any other commercial damage.